Businesses rarely operate at optimal efficiencies. For continual improvement, organisations need to constantly re-evaluate, improve and sometimes, even completely re-work their business processes to meet their business needs. Business process modelling and design helps organisations understand the 'as-is' and 'to-be' business processes and parameters and help them becoming more flexible in relation to the changing environmental conditions.
Business process modelling is often used interchangeably with business process mapping – and they can be pretty much the same, depending on who you ask. They’re both used to graphically represent processes as a means of identifying current state, inputs, outputs, enablers and guides, potential weaknesses or improvements and intended future state outcomes.
In our view, the main aspect of process modelling that differentiates it from mapping, is the additional and dynamic use of data, insights, performance trends and projections to provide a holistic and evolving view of the end to end delivery of value.
There’s no one-size-fits-all solution for business process modelling. Typically, effective process improvement or re-engineering, involves 4 steps…
- Model Existing Processes – Use the most appropriate BP modelling technique to articulate the current process you’re looking to redefine or enhance.
- Identify Inefficiencies & Potential Improvements – Is the process delivering outcomes aligned to the strategy of the organisation? How well is the process currently performing? Is it reasonably efficient? Is it delivering operational outcomes? Are there any steps in the process that contribute to wasted effort and time?
- Design To-Be Processes – Design the new and improved process based on your operating model and the findings from step #II, and put it into practice.
- Re-evaluate performance and outcomes.
Our Process Modelling and Analysis capabilities help organisations deliver effectively on :
- Organisation structure
- Effective allocation of responsibilities among different business units
- Improvement of the activities in the organisation
- Implementation of information systems
- Business Processes and Process rules design and parameters
- Enforcing best practices and standardisation
- Increased customer and employee satisfaction
The actual implementation and tracking of the new processes is as important as the modeling. So, it is highly recommended to use BP modeling as a part of an overall Business Process Management (BPM) initiative.